Technical services

Our support starts at the earliest design and planning stages to facilitate fully integrated thinking on fire and acoustic strategies. We offer guidance on fire safety and noise control requirements for the building envelope and interior spaces, highlighting factors to consider in relation to the specific application, whether new construction or retrofit.

Working within the parameters of existing building design can be challenging with pre-existing materials to consider and design elements that are complex to protect retrospectively with standard solutions. We can identify the relevant Siderise product and system specification for your scheme. Early engagement services include:

• CPD
• Specification packs
• 3D visualisations
• BIM objects (NBS and Bimstore)
• NBS information
• QDR (Qualitative Design Review) review input

As your project progresses towards Building Control Application submissions and construction stage, you can access a suite of tools and services to help you with your detailed designs, as well as a comprehensive library of information to help you firm up your specifications. These include:

• Design feedback
• CAD drawings and AR 3D visualisations
• Technical detail drawing reviews and overlays
• Technical data sheets and parameter guidance
• Method statements and sequencing information 
• Standard Details of example façade arrangements
• A bank of third-party certification
• Product and application training
• Project specific product suitability advice
• Project specific product level testing
• Bespoke fire testing facilitation for unusual applications or ambitious designs
• Mock-up constructions and product samples
• Tender packs

Upon placement of a confirmed order en route to construction and prior to project completion, we offer a range of services to to help you learn how to correctly install our products from the outset – empowering you to demonstrate the quality of your work to your end clients. 

This is because we know that even the most robust and secure specification can underperform if our products and systems aren’t installed correctly, putting the entire fire safety or noise control strategy at risk. Support includes:

• Benchmark mock-up constructions to demonstrate adherence to design and specification.
• Onsite classroom and toolbox product installation training.
• ASFP Recognised training that can be used within the ASFP Competency Pathway.
• Certified training delivery method to ISO 29993: 2017.
• Dealing with tricky details.
• Guidance on workmanship and installation characteristics to help prevent errors being ‘built in’.
• Identify if remediation works are needed before façade is installed.
• Co-ordinated Site Services Engineer visits with Building Control inspections.
• Periodic installation inspections in-person and via app.
• Uploaded photographic evidence of installation via app reviewed within 48 hours.

We can give you a digital report of your recorded interactions with us throughout design and construction. This data provides an invaluable golden thread of information, which can assist you when conducting due diligence.

• Final inspection reports with a photographic record of installation.
• Digital report of recorded interactions.
• Technical communications history.
• Training records.
• Quotations and transactional data.
• BSI identify product identification and traceability.