Technical services

In-depth technical support for design and
construction professionals at every stage of a project journey

From blueprint to reality

Support when you need it

We recognise our responsibility to do more than manufacture reliable products. This means supporting best practice specification and installation with an extensive technical service ‘wrapper’ around our offering. Our well-resourced and highly trained team of engineers and product specialists are on hand to provide you with in-depth technical support at all stages of your project by phone, email, video call or face-to-face.

Wherever the project and whatever the challenge, our technical and site services teams are here to work with you - for you, from design to build and beyond.

Early design and specification support

Our support starts at the earliest design and planning stages to facilitate fully integrated thinking on fire and acoustic strategies. We offer guidance on fire safety and noise control requirements for the building envelope and interior spaces, highlighting factors to consider in relation to the specific application, whether new construction or retrofit.

Working within the parameters of existing building design can be challenging with pre-existing materials to consider and design elements that are complex to protect retrospectively with standard solutions. We can identify the relevant Siderise product and system specification for your scheme. Early engagement services include:

  • CPD
  • Specification packs
  • 3D visualisations
  • BIM objects (NBS and Bimstore)
  • NBS information
  • QDR (Quality Design Review) review input
  • Cost exercises

Technical support

As your project progresses towards Building Control Application submissions and construction stage, you can access a suite of tools and services to help you with your detailed designs, as well as a comprehensive library of information to help you firm up your specifications. These include:

  • Design feedback
  • CAD drawings and AR 3D visualisations
  • Technical detail drawing reviews and overlays
  • Technical data sheets and parameter guidance
  • Method statements and sequencing information 
  • Standard Details of example façade arrangements
  • A bank of third-party certification
  • Product and application training
  • Project specific product suitability advice
  • Project specific product level testing
  • Bespoke fire testing facilitation for unusual applications or ambitious designs
  • Mock-up constructions and product samples
  • Tender packs

Site services support

Upon placement of a confirmed order en route to construction and prior to project completion, we offer a range of services to help build competency and ensure our products are properly installed from the outset – from verifying the installation complies with our instructions to reviewing workmanship standards.

This is because we know that even the most robust and secure specification can underperform if our products and systems aren’t installed correctly, putting the entire fire safety or noise control strategy at risk. Support includes:

  • Benchmark mock-up constructions to demonstrate adherence to design and specification
  • Onsite classroom and toolbox product installation training (ISO 29993: 2017 certified delivery method)
  • Dealing with tricky details
  • Validation of workmanship and installation characteristics to help prevent errors being ‘built in’
  • Flagging non-conformance for remediation before façade is installation
  • Co-ordinated Site Services Engineer visits with Building Control inspections
  • Periodic installation inspections in-person and via app
  • Uploaded photographic evidence of installation via app reviewed within 48 hours
  • Proactive resolution of issues and enhanced accountability through immediate reporting via app

Golden Thread support

We can give you a digital report of your recorded interactions with us throughout design and construction. This data provides an invaluable golden thread of information, which can assist you when conducting due diligence.

  • Final inspection reports providing a record of installed passive fire protection measures
  • Ability to instantly share your installation inspection reports with stakeholders
  • History of technical communications
  • Training records
  • Quotations and transactional data
Product training
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