Site support 

Free industry-leading support for installers and site managers

Here to help you go beyond

Contractors must demonstrate a higher level of safety knowledge and competency than ever before. Therefore, it is vital that you have access to reliable resources to provide the knowledge you need to guarantee the quality and effectiveness of your work, whilst also empowering you to demonstrate it to your end clients. 

Did you know

Our product training delivery method was the first in the industry to be certified to ISO 29993: 2017 (Learning services outside formal education — Service requirements).

We offer a suite of site services to help ensure that you have the skills and knowledge you need to install our products in the way they have been designed and tested to work. This starts with accessible installation guidance and how to videos, which include details on fixings, orientation and compression levels. 

The guidance is then further supported by a comprehensive installation training offer, which includes everything from ‘toolbox talks’ to ensure installation instructions and method statements are understood, to delivering practical training and benchmark installations to demonstrate what 'good' looks like for even the most complex and unique projects.  

Verify your competency

Our inspection service verifies that our products have been installed in line with guidance and any regulatory requirements, quickly identifying whether any areas need remedial actions before the works progress further. This can help to save time and money, whilst ensuring a consistently accurate installation across the project. They can be carried out in-person by our experienced site services engineers or — for more straightforward projects with standard products — using our innovative Siderise inspection app.  

However it is done, the final inspection report can be included in the handover information, providing a clear record of exactly what passive fire protection measures have been used in the building, and where and how they were installed. This can be a useful reference for future works and supports the vital ‘Golden Thread’ of product information. 


Why engage with our site services?

Our expert team is there to support you to go beyond expectations


Find the optimum approach for product performance and efficiency and gain an understanding of what 'good' looks like

Upskill your team 

Ensure everyone onsite has the right skills and knowledge to deliver quality installations

Ongoing support 

We will be by your side every step of the way


Whether in person or via our app, our team can assess the accuracy of your installations and provide proof of your competency

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Related services

The support you need to create long lasting, fire safe buildings

Project specific design
Regulation & compliance guidance
Tool box & installation training
Site inspection
Project benchmarks
Product specification
BIM objects
Inspection app
Fire testing
Product training
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