Careers at Siderise®

Purpose of this position

• Provide first class customer service and take ownership of customers within your sector.
• Work effectively in a Customer Service Team, focusing on prioritisation of workload to meet agreed deadlines and SLA’s.
• Engage and develop relationships within the sector promoting full Siderise portfolio of products.
• Meet exceptional standards within the team to optimise sales opportunities and convert to orders.

Key responsibilities 

• Preparation and processing of customer quotations and orders;
• Processing orders with a ‘right first time’ mentality.
• Be the customer’s internal advocate; effectively communicate with customers using common language and managing expectations.
• Answering queries from customers.
• Liaising internally with other departments to see queries through, ‘start to finish’ for customers.
• Ownership of identified customers, including any incoming complaints.
• Checking of technical information and pricing according to data sheets and costing models.
• Maintain records to the highest standard, whilst processing in line with regulatory and company standards.
• Utilise ‘Customer First’ Values to enhance customer service experience at every opportunity.
• Deal with queries whilst working in a fast-paced environment and working towards departmental KPI’s.
• Report customer or system issues to the Regional Accounts Team Leader in a timely manner.
• Work closely and collaborate with Marketing, Technical Services, Operations and Manufacturing to coordinate and drive activities.
• Point of escalation as customer liaison on behalf of the department/customer.
• Contribute to the continuous business improvement process and to the meeting of business objectives.
• To always be an ambassador for the company, internally and externally.
• Comply with Fatal Risk Standards, Health & Safety Policy, and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and ‘near misses’ in accordance with defined safety procedures.

The above outlined responsibilities are not exhaustive, and you may be required to carry out other tasks that are appropriate to your role in addition.

Qualifications 

• Qualification in Business A level or higher (Desirable)
• Hold a grade 5/C or above in Maths and English G.C.S.E (or equivalent)

Job Function - Technical Knowledge and Skills 

• Familiar with CRM systems (Essential).
• Manufacturing order process (Desirable).
• Familiarity with the industry (Desirable).
• Product knowledge (Training provided).
• Customer-focussed.
• Process driven.
• High commercial awareness.
• Excellent time management skills
• Ability to assess a situation quickly and respond in the appropriate manner.
• Communicate effectively at all levels – internally and externally with an excellent telephone manner and interpersonal skills.
• Ambitious in seeking training and/or further development.
• High levels of attention to detail and organisation
• Computer literate (Microsoft Office packages)
• Experience working on MS Teams
• Ability to work to deadlines and remain calm under pressure.
• Demonstrates ability and willingness to learn new skills.

Personal Attributes 

• Highly self-motivated and collaborative, using initiative and a “can do” attitude.
• Professional presentation style to customers and colleagues.
• Confident communication style, and able to engage at all levels internally and externally.
• Proactive approach to change and be innovative in sharing new ideas.
• Pro-active and results-orientated, focused on meeting schedules, deadlines and performance goals.
• Ability to learn quickly and a desire for continuous self-improvement.

Purpose of this position

To co-ordinate and ensure the completion of projects on time, within budget and within scope.

To oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project to the Executive team.

Key responsibilities 

• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.
• Liaising with project sponsors and external clients (where necessary) to identify the project scope, requirements, timelines, and costs. Noting that all project budgets are managed by the Siderise Project Sponsor, at a director’s level.
• Coordinate internal resources for the flawless execution of multiple projects.
• Developing detailed project plans to guide the project team and external parties through the project journey to ensure the project remains on track. Revising based on changing needs and requirements.
• Identifying and assigning project tasks based on the strengths and skills of the staff member, as well as their available capacity. Working with ‘Co-Agreements` for realistic and fair timelines.
• Monitoring project performance to ensure timely delivery. Using the project sponsor as a point of escalation for any dips in progress, or project risks or concerns.
• Compiling and submitting/presenting project status reports to the Siderise Executive team on a scheduled basis.
• Working effectively with relevant stakeholders, internal and external, for efficient project implementation.
• Developing excellent leadership, client/supplier relations and communication skills to liaise effectively with all project members and stakeholders.
• Managing the companies ‘Project Management Platform` and supporting staff in the day-to-day use of the system.
• Contribute to the continuous business improvement process and to the meeting of business objectives.
• To be an ambassador for the company at all times internally and externally. 

The above outlined responsibilities are not exhaustive, and you may be required to carry out other tasks that are appropriate to your role in addition.

Qualifications 

• Essential - Lean Six Sigma (Minimum Green Belt)
• Preferred - Project Management Professional (PMP) / PRINCE II certification.
• Preferred - Degree level education in appropriate field of study or equivalent work experience

Experience

• Proven working experience in Manufacturing/Operational/Lean Six Sigma Projects.
• Proven working experience in project management.
• Experienced in initiating projects, planning, delegating, managing and risk mitigation;

Job Function Technical Knowledge and Skills 

• Knowledgeable on every aspect of the project lifecycle.
• Demonstrable business acumen.
• Excellent client-facing and internal verbal and written communication skills.
• Solid organisational and planning skills including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office.
• Ability to record minutes and outcomes of project meetings as an audit trail.
• Excellent analytical and problem-solving skills.
• The ability to handle multiple projects at a time.
• Ability to work under pressure and make hard decisions required to achieve project objectives;

Personal Attributes 

• Concern for Quality – the drive to achieve quality and compliance to reduce variation, vagueness, and uncertainty. Be clear on the what, why, how and when things need to be accomplished in line with expectation.
• Achievement Orientation – the energy and determination to drive, deliver and improve business results. This goes beyond the desire to personally do a good job, to embrace making improvements to systems and processes.
• Holding People Accountable - ensuring that others accept responsibility for delegated tasks. It involves setting clear standards against which performance is measured. It is driven by the need to ensure that individuals are focused on achieving objectives.
• Impact and Influence - influencing others and gaining ‘buy-in’ and commitment – this may include colleagues, immediate stakeholders outside the business (customers, partners, or suppliers) or other organisations (government, regulatory organisations etc.).
• Self Confidence - A belief in your own capability to accomplish a task and select an effective approach to a task or problem; and facing the world with a sense of optimism and self-belief;

Purpose of this position 

To Produce parts on the shop floor in an efficient, timely manner, to the correct specification. (After Training has been completed)

Key responsibilities  

To produce product using a wide range of equipment across the shop floor, ensuring that works orders are followed correctly, and that all parts produced are within the quality standards required. 

Qualifications  

• Good level of education.
• Ability to understand and follow written instructions.

Job Function Technical Knowledge and Skills  

•  High level of attention to detail.
• Basic IT & numeracy skills.
• Ability to problem solve and work under own initiative.
• To follow instructions efficiently and effectively with strong verbal communication skills.
•  Good organisational skills with the ability to multitask and prioritise. Managing a fast-paced workload and a flexible approach to changing deadlines, with the ability to work under pressure at times.
• Enjoys and can work as part of a team and providing assistance and support to employees.
• Uses judgement to know when to ask for help and guidance.
• Uses own initiative and can work independently / takes responsibility for own work.

Personal Attributes  

•  Perform duties with care, diligence, professionalism, and integrity. 
• Strive for the highest ethical standards, not just the minimum required to meet legal or procedural requirements but to deliver outstanding quality services to our customers (internal as well as external). 
• Observe appropriate acts, regulations, determinations, and lawful directions that relate to the performance of official duties. 
• Treat colleagues with courtesy and be sensitive to their rights, duties, and aspirations. 
• Not take or seek to take improper advantage of any official information acquired in the course of official duties. 
• Behave in a manner that maintains or enhances the reputation and professional standing of the Siderise Group.
• Complying with company Health, safety and environmental protection policies and procedures that are relevant to your work. 
• You are required to keep information relating to the business affairs of the Siderise Group, its clients and related third parties confidential. 
• Avoid the potential for any perceived or real conflict of interest or allegation of bribery or compromise. 

Closing date of Friday 10^th March.

Purpose of this position

Supports the Marketing Director to help reach the company's marketing goals and objectives.

Key responsibilities 

• Responsible for the collation, entry and reporting on Marketing data
• Support the planning and management of promotional events
• Acts as the first responder for image requests and standard product content requests.
• Manages the shared inboxes for Marketing, CPD and Enquiries
• Supports the global growth of the Siderise brand through marketing support to our Distribution network.

• Organise and plan the production of some marketing materials by working closely with 3^rd party suppliers, designers, printers and other involved parties.

• Assist in creating promotional materials and collateral; provides fact-checking, copy-editing, and formatting assistance, including brochures, presentations, customer communications etc.

• Supporting other general marketing activity as appropriate.

Key responsibilities 

• Responsible for the collation, entry and reporting on Marketing data
• Support the planning and management of promotional events
• Acts as the first responder for image requests and standard product content requests.
• Manages the shared inboxes for Marketing, CPD and Enquiries
• Supports the global growth of the Siderise brand through marketing support to our Distribution network.

• Organise and plan the production of some marketing materials by working closely with 3^rd party suppliers, designers, printers and other involved parties.

• Assist in creating promotional materials and collateral; provides fact-checking, copy-editing, and formatting assistance, including brochures, presentations, customer communications etc.

• Supporting other general marketing activity as appropriate.

Qualifications 

• Existing Marketing qualification or an interest in pursuing Chartered Institute of Marketing vocational training to understand marketing principles and develop functional skills. (Essential)

Job Function Technical Knowledge and Skills 

• Proficient in MS Office and ability to adopt new software systems (eg CRM)
• Familiarity with social media desirable
• Proven experience as Marketing Executive in a B2B or technical experience with a passive fire product range (Desirable)
• Good understanding of data management (Desirable)

Personal Attributes 

• Enthusiasm to develop thorough knowledge of marketing best practices.
• Experience of working within a B2B manufacturing environment desirable.
• Can show resilience in the face of tough employee relations matters, workload peaks and mounting pressure.
• Is able to apply creativity in problem-solving, using insight, evidence and intelligence when making decisions.
• Takes a methodical and pragmatic view on matters, especially where there may be ambiguity.
• Is detail-oriented, and able to always recognise the need to have a strong attention to detail when dealing with tasks of all levels of importance.
• Can be versatile and organised, taking pleasure in having a varied workload that needs to be coordinated appropriately.
• Is personable, positive and enthusiastic, representing Siderise in a positive light at all times.