Head of Technical - Siderise Special Products Ltd

Purpose of this position:

• Full management of the Siderise Special Products technical offering, processes, budget and team management
• To promote company growth via technical development & technical services to win new business.
• To provide excellent proactive technical support & training to our sales teams and new & existing customers
• To manage New Product Development projects
• To assist in the development of technical and marketing collateral
• To ensure compliance by management of the Technical File & CRM engagement
• To strive for betterment within product range & technical offering

Key responsibilities

Technical Support

• To support winning new business, by assisting in material specification, selection, and performance assessment for new enquiries and tenders
• To provide Technical Support to both the existing customer base, prospect accounts, and the internal teams
• Be responsible for building a portfolio of documentation available for all to use for specification, sustainability, presentations
• Logging of technical cases in CRM

Technical Development

• To manage & support technical development projects, including material sourcing, manufacturing trials, and both internal and external testing, certification and associated management
• Project management of bespoke solutions
• Be responsible for all technical file & marketing collateral updates including Technical Data Sheets to support the product offer
• To assist in the creation of marketing collateral to support our expanding product offer
• To manage the introduction of new products into the business

Governance

• To understand the performance and compliance requirements of the sector / application / product
• To understand and direct the raw materials and production processes within the Technical File, and ensure the corresponding information flow into the business
• To create and manage required supporting documentation for the Technical File
• To be an ambassador for the company at all times internally and externally

Management & Reporting

• To manage & develop the technical team including all day to day tasks, 1-2-1’s, SKEB’s & HR requirements
• Monthly reporting on activity, budgets and progress

The above outlined responsibilities are not exhaustive, and you may be required to carry out other tasks that are appropriate to your role in addition.

Qualifications

• Degree level education in appropriate field of study or equivalent work experience
• 10 years’ experience within a technical function for a manufacturer
• Expert level fire and acoustic materials knowledge
• Expert level understanding of building regulations and certification
• Expert level CAD & engineering experience
• Experience of NPD process and lean processes
• Experience of managing budgets
• Experience of managing and developing a team

Job Function Technical Knowledge and Skills

• Demonstrable business acumen.
• Excellent interpersonal client-facing and internal verbal and written communication skills.
• Solid organisational and planning skills including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office.
• Ability to record minutes and outcomes of project meetings as an audit trail.
• Excellent analytical and problem-solving skills.
• The ability to handle multiple projects at a time.
• Ability to work under pressure and make hard decisions required to achieve project objectives;

Personal Attributes

• Concern for Quality – the drive to achieve quality and compliance to reduce variation, vagueness, and uncertainty. Be clear on the what, why, how and when things need to be accomplished in line with expectation.
• Achievement Orientation – the energy and determination to drive, deliver and improve business results. This goes beyond the desire to personally do a good job, to embrace making improvements to systems and processes.
• Holding People Accountable - ensuring that others accept responsibility for delegated tasks. It involves setting clear standards against which performance is measured. It is driven by the need to ensure that individuals are focused on achieving objectives.
• Impact and Influence - influencing others and gaining ‘buy-in’ and commitment – this may include colleagues, immediate stakeholders outside the business (customers, partners, or suppliers) or other organisations (government, regulatory organisations etc.).
• Self Confidence - A belief in your own capability to accomplish a task and select an effective approach to a task or problem; and facing the world with a sense of optimism and self-belief;