Siderise provides the following technical support services:
In addition to our range of standard details (please see resources) the Siderise technical team can support the development of bespoke details to suit individual project requirements.
We believe that product testing is critical to ensure that products perform exactly as intended – that is why we are committed to test our products as often as possible.
We have extensive experience in multiple 'small scale' BS 476-20 and EN 1366-4 product tests.
We are always pleased to partner with our key customers to develop project specific solutions validated through project specific testing.
Siderise is passionate about training and education and offers both remote and onsite product CPDs.
Available Product CPDs:
Installation training and advice – please see Site Services below for more information.
Siderise can provide installation training both remotely and onsite, tailored for both product installers and site managers.
The training covers all aspects of product installation including H&S, storage, handling and cutting.
This method of training has proven to be an effective and valued process – resulting in the consistently high quality of installations carried out by the many contractors that we have worked with.
Siderise can offer our customers a site inspection service where one of our site services team will carry out inspections on our installed products.
For key accounts an enhanced service can be provided (by agreement) which can include:
Siderise have developed a simple-to-use inspection application to enable the efficient recording and assessment of the installation of our products – and
the issue of the recorded information into a clear and concise report.
The App provides a simple, easy-to-use process for recording the progress and quality of the installation of all of our standard firestop, cavity barrier and acoustic barrier systems. It allows the user to effectively inspect, record and seamlessly audit the quality of the installation work. Importantly, this process highlights any issues in need of a resolution.
Once in the field, the installer can use the App on a standard smartphone or tablet device to capture the relevant information for the installation.
Our site services team can demonstrate benchmark installations either remotely or onsite, to demonstrate optimum methods for both product performance and installation efficiency.
In a world where building designs are becoming increasingly unique, we understand that sometimes details can become complex. In these cases, a project specific mock-up can be provided to demonstrate how complex details can be resolved.