Market leading support

Customer service is at the heart of everything we do, that is why we do all we can to make specifying and using Siderise products easy for you

For the architect, designer, and specifier, selecting the right solutions for your project is one of the keys to its success. You can trust us to keep our promises and we can offer excellent lead-times thanks to our technologically advanced manufacturing plant and skilled workforce. See our service offer for your sector.

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Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Project specific technical support at initial tender or full detailed design stage.
  • Engage with building control officers, architects, main contractors, or noise consultants to provide support at any stage of the project.
  • Assist with the review of marked-up project drawings with respect to typical locations of fire stops at visible lines of compartmentation and/or standard cavity barrier locations with reference to standard details, building regulations and/or other code requirements.
  • Attend site meetings in a support capacity for either fire-stopping, acoustic design, and/or thermal performance.

Engineering Evaluations

SIDERISE can offer engineering evaluations to provide an assessment of the project specific expected fire resistance performance of our products

Engineering evaluations take into consideration the specific arrangement of the application and the requirement of relevant building regulations or building code for the territory.

Engineering evaluations make reference to our existing product and system test library.

Certain arrangements can require project specific product or system testing.

Project Specific Details

In addition to our range of standard details (please see resources) the SIDERISE technical team can support the development of bespoke details to suit individual project requirements.

Product Tests and Approvals

We believe that product testing is critical to ensure that products perform exactly as intended – that is why we are committed to test our products as often as possible.

We have extensive experience in multiple BS 476-20, EN 1366-4, EN 1364-4 and prEN 1364-6 product tests.

We are always pleased to partner with our key customers to develop project specific solutions validated through project specific testing.

System Tests

SIDERISE recognise the importance of system testing to verify the performance of a specific arrangement.

We have been involved in several BS 8414 and NFPA 285 system tests, please see our system test library below.

We are able to support customers with system design advice, assembly drawings review, and onsite support at the system testing facility.

We additionally can assist with the understanding of system testing results and classification.

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

Available Product CPDs:

  • Cavity Barriers for ventilated cladding
  • Perimeter barriers and fire stops for curtain walling
  • Cavity barriers and fire stops for brickwork facades

Installation training and advice – please see Site Services below for more information.

Site Services

Toolbox Training

SIDERISE can provide installation training both remotely and onsite, tailored for both product installers and site managers.

The training covers all aspects of product installation including H&S, storage, handling and cutting.

This method of training has proven to be an effective and valued process – resulting in the consistently high quality of installations carried out by the many contractors that we have worked with.

Site Inspection

SIDERISE can offer our customers a site inspection service where one of our site services team will carry out inspections on our installed products.

For key accounts an enhanced service can be provided (by agreement) which can include:

  • Installation training
  • Inspection app training
  • Benchmark installation
  • Installation inspection
  • Completed inspection report

Inspections App

SIDERISE have developed a simple-to-use inspection app to enable the efficient recording and assessment of the installation of our products by your onsite team.

  • The app provides a simple, easy-to-use process for recording the progress and quality of the installation of our standard fire stop, cavity barrier and acoustic barrier systems.
  • It allows the user to effectively inspect, record and seamlessly audit the quality of the installation work.
  • The inspection is then reviewed remotely by our site services team. 

Project Mock-ups

Our site services team can demonstrate benchmark installations either remotely or onsite, to demonstrate optimum methods for both product performance and installation efficiency.

In a world where building designs are becoming increasingly unique, we understand that sometimes details can become complex. In these cases, a project specific mock-up can be provided to demonstrate how complex details can be resolved.

Construction

Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Project specific technical support at initial tender or full detailed design stage.
  • Engage with building control officers, architects, main contractors, or noise consultants to provide support at any stage of the project.
  • Assist with the review of marked-up project drawings with respect to typical locations of fire stops at visible lines of compartmentation and/or standard cavity barrier locations with reference to standard details, building regulations and/or other code requirements.
  • Attend site meetings in a support capacity for either fire-stopping, acoustic design, and/or thermal performance.

Engineering Evaluations

SIDERISE can offer engineering evaluations to provide an assessment of the project specific expected fire resistance performance of our products.

Engineering evaluations take into consideration the specific arrangement of the application and the requirement of relevant building regulations or building code for the territory.

Engineering evaluations make reference to our existing product test library

Certain arrangements can require project specific product or system testing.

Project Specific Details

In addition to our range of standard details (please see resources) the SIDERISE technical team can support the development of bespoke details to suit individual project requirements.

Product Tests and Approvals

We believe that product testing is critical to ensure that products perform exactly as intended – that is why we are committed to test our products as often as possible.

We have extensive experience in multiple 'small scale' BS 476-20 and EN 1366-4 product tests. 

We are always pleased to partner with our key customers to develop project specific solutions validated through project specific testing.

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

Available Product CPDs:

  • Cavity Barriers for ventilated cladding
  • Perimeter barriers and fire stops for curtain walling
  • Cavity barriers and fire stops for brickwork facades

Installation training and advice – please see Site Services below for more information.

Site Services

Toolbox Training

SIDERISE can provide installation training both remotely and onsite, tailored for both product installers and site managers.

The training covers all aspects of product installation including H&S, storage, handling and cutting.

This method of training has proven to be an effective and valued process – resulting in the consistently high quality of installations carried out by the many contractors that we have worked with.

Site Inspection

SIDERISE can offer our customers a site inspection service where one of our site services team will carry out inspections on our installed products.

For key accounts an enhanced service can be provided (by agreement) which can include:

  • Installation training
  • Inspection app training
  • Benchmark installation
  • Installation inspection
  • Completed inspection report

Inspections App

SIDERISE have developed a simple-to-use inspection app to enable the efficient recording and assessment of the installation of our products by your onsite team.

  • The app provides a simple, easy-to-use process for recording the progress and quality of the installation of our standard fire stop, cavity barrier and acoustic barrier systems.
  • It allows the user to effectively inspect, record and seamlessly audit the quality of the installation work.
  • The inspection is then reviewed remotely by our site services team. Installation training.

Project Mock-ups

Our site services team can demonstrate benchmark installations either remotely or onsite, to demonstrate optimum methods for both product performance and installation efficiency.

In a world where building designs are becoming increasingly unique, we understand that sometimes details can become complex. In these cases, a project specific mock-up can be provided to demonstrate how complex details can be resolved.

Interiors

Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Project specific technical support at initial tender or full detailed design stage.
  • Engage with building control officers, architects, main contractors, or noise consultants to provide support at any stage of the project.
  • Assist with the review of marked-up project drawings with respect to typical locations of fire stops at visible lines of compartmentation and/or standard cavity barrier locations with reference to standard details, building regulations and/or other code requirements.
  • Attend site meetings in a support capacity for either fire-stopping, acoustic design, and/or thermal performance.

Project Specific Details

In addition to our range of standard details (please see resources) the SIDERISE technical team can support the development of bespoke details to suit individual project requirements.

Product Tests and Approvals

We believe that product testing is critical to ensure that products perform exactly as intended – that is why we are committed to test our products as often as possible.

We have extensive experience in multiple 'small scale' BS 476-20 and EN 1366-4 product tests. 

We are always pleased to partner with our key customers to develop project specific solutions validated through project specific testing.

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

Available Product CPDs:

  • Cavity Barriers for ventilated cladding
  • Perimeter barriers and fire stops for curtain walling
  • Cavity barriers and fire stops for brickwork facades

Installation training and advice – please see Site Services below for more information.

Site Services

Toolbox Training

SIDERISE can provide installation training both remotely and onsite, tailored for both product installers and site managers.

The training covers all aspects of product installation including H&S, storage, handling and cutting.

This method of training has proven to be an effective and valued process – resulting in the consistently high quality of installations carried out by the many contractors that we have worked with.

Site Inspection

SIDERISE can offer our customers a site inspection service where one of our site services team will carry out inspections on our installed products.

For key accounts an enhanced service can be provided (by agreement) which can include:

  • Installation training
  • Inspection app training
  • Benchmark installation
  • Installation inspection
  • Completed inspection report

Inspections App

SIDERISE have developed a simple-to-use inspection app to enable the efficient recording and assessment of the installation of our products by your onsite team.

  • The app provides a simple, easy-to-use process for recording the progress and quality of the installation of our standard fire stop, cavity barrier and acoustic barrier systems.
  • It allows the user to effectively inspect, record and seamlessly audit the quality of the installation work.
  • The inspection is then reviewed remotely by our site services team. Installation training.

Project Mock-ups

Our site services team can demonstrate benchmark installations either remotely or onsite, to demonstrate optimum methods for both product performance and installation efficiency.

In a world where building designs are becoming increasingly unique, we understand that sometimes details can become complex. In these cases, a project specific mock-up can be provided to demonstrate how complex details can be resolved.

HVAC

Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Project specific technical support at initial tender or full detailed design stage.
  • Engage with your engineering, design, and procurement teams to provide support at any stage of the project.
  • Noise control engineering - we can assist with both calculations based on our test library or technical advice based on our extensive experience with air handling and building services.
  • Attend site meetings in a support capacity to provide advice on acoustic design, and/or thermal performance.

Product Design/Bespoke Solutions

SIDERISE is able to engineer insulation products for your specific design, this include novel materials and/or manufacturing methods.

Our objective is to fully understand the needs of your application and develop the optimum solution, balancing acoustic, fire and thermal performance, combined with spatial constraints, weight and cost.

Product Tests and Approvals

SIDERISE are strong advocates of product testing to ensure that performance is accurately declared and supported.

We can assist with the following:

  • In-house impedance tube testing (absorption and transmission)
  • Third party fire testing (reaction and resistance)
  • Third party thermal and mechanical testing

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

  • Acoustic basics
  • Noise control engineering
  • System design for building services

Please contact our technical services team for further information.

Site Services

On-site Testing/ R&D Support

Visiting your site and viewing your application first hand can provide valuable insight into your unique challenge and enable innovative solutions to be developed.

SIDERISE can provide full R&D support to provide prototyping and on-site trials.

Fence Noise Barriers

Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Explanation of acoustic and noise control principles for environmental noise barriers, including optimal arrangement.
  • Engage with your engineering, design, and procurement teams to provide support at any stage of the project.
  • Noise control engineering - we can assist with both calculations based on our test library, or technical advice based on our extensive experience with industrial and enviromental noise control.

Product Design/Bespoke Solutions

If you have a large volume requirement with specific design critera, please talk to us as it may be possible to engineer a bespoke solution.

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

  • Acoustic basics
  • Noise control engineering
  • Environmental noise solutions

Please contact our technical services team for further information.

Site Services

Toolbox Training

SIDERISE is able to visit your site to give practical advice on product installation and placement for optimum acoustic performance, combined with methodologies for maximum efficiency to save both time and labour.

Marine

Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Explanation of acoustic and noise control principles for marine craft, including optimal materials.
  • Engage with your engineering, design, and procurement teams to provide support at any stage of the project.
  • Noise control engineering - we can assist with both calculations based on our test library, or technical advice based on our extensive experience with industrial and enviromental noise control.

Product Design/Bespoke Solutions

SIDERISE is able to engineer insulation products for your specific design, this can include novel materials and/or manufacturing methods.

Our objective is to fully understand the needs of your application and develop the optimum solution, balancing acoustic, fire and thermal performance, combined with spatial constraints, weight and cost.

Product Tests and Approvals

SIDERISE are strong advocates of product testing to ensure that performance is accurately declared and supported.

We can assist with the following:

  • In-house impedance tube testing (absorption and transmission)
  • Third party fire testing (reaction and resistance)
  • Third party thermal and mechanical testing

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

  • Acoustic basics
  • Noise control engineering

Please contact our technical services team for further information.

Site Services

On-site Testing/ R&D Support

Visiting your site and viewing your application first hand can provide valuable insight into your unique challenge and enable innovative solutions to be developed.

SIDERISE can provide full R&D support to provide prototyping and on-site trials.

Vehicles

Technical Services

Technical Support

Technical Support

SIDERISE provides the following technical support services:

  • Explanation of acoustic and noise control principles for a wide range of commercial, public service and construction vehicles, including optimal materials .
  • Engage with your engineering, design, and procurement teams to provide support at any stage of the project.
  • Noise control engineering - we can assist with both calculations based on our test library, or technical advice based on our extensive experience with industrial and enviromental noise control.

Product Design/Bespoke Solutions

SIDERISE is able to engineer insulation products for your specific design, this can include novel materials and/or manufacturing methods.

Our objective is to fully understand the needs of your application and develop the optimum solution, balancing acoustic, fire and thermal performance, combined with spatial constraints, weight and cost.

Product Tests and Approvals

SIDERISE are strong advocates of product testing to ensure that performance is accurately declared and supported.

We can assist with the following:

  • In-house impedance tube testing (absorption and transmission)
  • Third party fire testing (reaction and resistance)
  • Third party thermal and mechanical testing
  • Approvals from the Vehicle Certification Authority

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

  • Acoustic basics
  • Noise control engineering

Please contact our technical services team for further information.

Site Services

On-site Testing/ R&D Support

Visiting your site and viewing your application first hand can provide valuable insight into your unique challenge and enable innovative solutions to be developed.

SIDERISE can provide full R&D support to provide prototyping and on-site trials.

Automotive

Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Explanation of acoustic and noise control principles, including optimal materials.
  • Engage with your engineering, design, and procurement teams to provide support at any stage of the project.
  • Noise control engineering - we can assist with both calculations based on our test library, or technical advice based on our extensive experience with industrial and enviromental noise control.

Product Design/Bespoke Solutions

SIDERISE is able to engineer insulation products for your specific design, this can include novel materials and/or manufacturing methods.

Our objective is to fully understand the needs of your application and develop the optimum solution, balancing acoustic, fire and thermal performance, combined with spatial constraints, weight and cost.

Product Tests and Approvals

SIDERISE are strong advocates of product testing to ensure that performance is accurately declared and supported.

We can assist with the following:

  • In-house impedance tube testing (absorption and transmission)
  • Third party fire testing (reaction and resistance)
  • Third party thermal and mechanical testing

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

  • Acoustic basics
  • Noise control engineering

Please contact our technical services team for further information.

Site Services

On-site Testing/ R&D Support

Visiting your site and viewing your application first hand can provide valuable insight into your unique challenge and enable innovative solutions to be developed.

SIDERISE can provide full R&D support to provide prototyping and on-site trials.

Rail

Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Explanation of acoustic and thermal principles, including optimal materials.
  • Engage with your engineering, design, and procurement teams to provide support at any stage of the project.
  • Noise control engineering - we can assist with both calculations based on our test library, or technical advice based on our extensive experience with industrial and enviromental noise control.
  • Product configuration engineering, to provide kitting and sub-kitting by installation SOP.

Product Design/Bespoke Solutions

SIDERISE is able to engineer insulation products for your specific design, this can include novel materials and/or manufacturing methods.

Our objective is to fully understand the needs of your application and develop the optimum solution, balancing acoustic, fire and thermal performance, combined with spatial constraints, weight and cost.

Product Tests and Approvals

SIDERISE are strong advocates of product testing to ensure that performance is accurately declared and supported.

We can assist with the following:

  • In-house impedance tube testing (absorption and transmission)
  • Third party fire testing (reaction and resistance)
  • Third party thermal and mechanical testing

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

  • Acoustic basics
  • Noise control engineering

Please contact our technical services team for further information.

Site Services

On-site Testing/ R&D Support

Visiting your site and viewing your application first hand can provide valuable insight into your unique challenge and enable innovative solutions to be developed.

SIDERISE can provide full R&D support to provide prototyping and on-site trials.

Power Generation

Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Explanation of acoustic and noise control principles, including optimal materials.
  • Engage with your engineering, design, and procurement teams to provide support at any stage of the project.
  • Noise control engineering - we can assist with both calculations based on our test library, or technical advice based on our extensive experience with industrial and enviromental noise control.

Product Design/Bespoke Solutions

SIDERISE is able to engineer insulation products for your specific design, this can include novel materials and/or manufacturing methods.

Our objective is to fully understand the needs of your application and develop the optimum solution, balancing acoustic, fire and thermal performance, combined with spatial constraints, weight and cost.

Product Tests and Approvals

SIDERISE are strong advocates of product testing to ensure that performance is accurately declared and supported.

We can assist with the following:

  • In-house impedance tube testing (absorption and transmission)
  • Third party fire testing (reaction and resistance)
  • Third party thermal and mechanical testing

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

  • Acoustic basics
  • Noise control engineering

Please contact our technical services team for further information.

Site Services

On-site Testing/ R&D Support

Visiting your site and viewing your application first hand can provide valuable insight into your unique challenge and enable innovative solutions to be developed.

SIDERISE can provide full R&D support to provide prototyping and on-site trials.

Renewable Energy

Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Explanation of acoustic and noise control principles, including optimal materials.
  • Engage with your engineering, design, and procurement teams to provide support at any stage of the project.
  • Noise control engineering - we can assist with both calculations based on our test library, or technical advice based on our extensive experience with industrial and enviromental noise control.

Product Design/Bespoke Solutions

SIDERISE is able to engineer insulation products for your specific design, this can include novel materials and/or manufacturing methods.

Our objective is to fully understand the needs of your application and develop the optimum solution, balancing acoustic, fire and thermal performance, combined with spatial constraints, weight and cost.

Product Tests and Approvals

SIDERISE are strong advocates of product testing to ensure that performance is accurately declared and supported.

We can assist with the following:

  • In-house impedance tube testing (absorption and transmission)
  • Third party fire testing (reaction and resistance)
  • Third party thermal and mechanical testing

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

  • Acoustic basics
  • Noise control engineering

Please contact our technical services team for further information.

Site Services

On-site Testing/ R&D Support

Visiting your site and viewing your application first hand can provide valuable insight into your unique challenge and enable innovative solutions to be developed.

SIDERISE can provide full R&D support to provide prototyping and on-site trials.

Industrial & Conversion

Technical Services

Technical Support

SIDERISE provides the following technical support services:

  • Explanation of acoustic and noise control principles, including optimal materials.
  • Engage with your engineering, design, and procurement teams to provide support at any stage of the project.
  • Noise control engineering - we can assist with both calculations based on our test library, or technical advice based on our extensive experience with industrial and enviromental noise control.

Product Design/Bespoke Solutions

SIDERISE is able to engineer insulation products for your specific design, this can include novel materials and/or manufacturing methods.

Our objective is to fully understand the needs of your application and develop the optimum solution, balancing acoustic, fire and thermal performance, combined with spatial constraints, weight and cost.

Product Tests and Approvals

SIDERISE are strong advocates of product testing to ensure that performance is accurately declared and supported.

We can assist with the following:

  • In-house impedance tube testing (absorption and transmission)
  • Third party fire testing (reaction and resistance)
  • Third party thermal and mechanical testing

Training and CPD

SIDERISE is passionate about training and education and offers both remote and onsite product CPDs.

  • Acoustic basics
  • Noise control engineering

Please contact our technical services team for further information.

Site Services

On-site Testing/ R&D Support

Visiting your site and viewing your application first hand can provide valuable insight into your unique challenge and enable innovative solutions to be developed.

SIDERISE can provide full R&D support to provide prototyping and on-site trials.