Careers at Siderise®

Purpose of this position

This position exists to partner the business through leading on all learning and development activities, be the accountable person for organisational competence, be the point of contact for all employee development matters, and hold the position of being the organisational expert in l&d. Driving positive employee performance through continuous development, fostering a culture of lifelong learning and self-directed development, and ensuring learning offerings are available equally across the organisation globally, is key.

Key responsibilities 

• Be the organisational owner of organisational competence, through owning the SKEB (Skills, Knowledge, Experience and Behaviour) matrices at a high-level, and being abreast of the competence requirements of Siderise as stipulated by industry bodies such as the Construction Products Association and the Code for Construction Products Information.
• Work collaboratively with line managers and employees to identify the right learning solution to address competency gaps
• Design and deliver learning solutions on a range of topics such as HR policies and procedures and new business practices
• Be responsible for the careful management of the organisations learning and development budget
• Support and contribute to delivery of the Siderise HR Blueprint, taking ownership of learning and development projects, and in some cases organisational development projects.
• Promote a culture of self-directed lifelong learning, encouraging employees to self-assess their development needs continuously throughout their employment relationship with Siderise, working with their line manager and the L&D business partner to identify the appropriate development tool.
• Research, identify and implement a learning management system (LMS) that supports, professionalises and enhances our learning and development offering within the company.
• Oversee the annual Performance Development Review (PDR) process, ensuring the process is understood and implemented effectively, extracting the content and creating an annual learning needs analysis accordingly. Once the LNA has been created, the L&D business partner will be responsible for addressing the competency gaps that have bene identified via the PDR and SKEB processes.

Qualifications 

• CIPD L7 Qualified or has the equivalent experience. A Chartered Member of the CIPD would be preferred but not essential. A member of the LPI would also be advantageous

Job Function Technical Knowledge and Skills 

• Able to work both strategically and tactically, simultaneously. Able to be forward-thinking, creating longer-term development plans that ensure the organisation has the capability levels to future-proof the business, whilst responding to learning and development solutions that aren’t previously planned, as and when they arise.
• Can establish themselves in a new position with peers and internal customers, through demonstrating credibility and effectiveness.
• Has project management experience, preferably having used professional project management tools and processes.
• A strong self-starter and time manager, who is proactive, flexible, a good team player and committed to achieving deadlines.
• A good understanding of proven learning and development tools and practices, as well as an understanding of the key external influencers in the world of l&d.
• Experience of operating in a multi-site, multi-business Group setting, preferably both nationally and internationally.

Personal Attributes 

• Has mastery of focus and can work on a variety of different projects both simultaneously and sequentially.
• Can apply creativity in problem-solving, using insight, evidence and intelligence when making decisions.
• Takes a methodical and pragmatic view on matters, especially where there may be ambiguity.
• Adopts a coaching style when working with colleagues.
• Is versatile, inquisitive and very well-organised.
• Has excellent attention to detail and produces work to a high standard.

Job Summary:

We are seeking an experienced Export Manager to oversee and manage our company's export operations. The Export Manager will be responsible for ensuring the efficient and timely delivery of products to international markets, as well as managing all aspects of export documentation and compliance.

Role:

• Prepare cargo and shipments to ship out of the UK.
• Fill out paperwork and all other required documents to successfully ship and clear international orders.
• Provide first class customer service and take ownership of customers within your sector.
• Work effectively in a Customer Service Team, focusing on prioritisation of workload to meet agreed deadlines and SLA’s.
• Engage and develop relationships within the sector promoting full Siderise portfolio of products.
• Meet exceptional standards within the team to optimise sales opportunities and convert to orders.
• Preparation and processing of customer quotations and orders for customers outside the UK
• Fill out paperwork and all other required documents to successfully ship and clear international orders.
• Keep shipping records up-to-date and accurate.
• Route shipments according to company policies
• Monitor shipments throughout the entire journey.
• Plan, execute, coordinate, and optimise daily exports
• Liaise with external hauliers to transport orders with necessary shipping instructions for sea, air and road freight.
• Create and distribute the complete set of shipping documents.
• Monitor timelines throughout the transport planning, loading, and execution process including shipment tracking.
• Perform claim management through the internal Quality Management System
• Processing orders with a ‘right first time’ mentality.
• Be the customer’s internal advocate; effectively communicate with customers using common language and managing expectations.
• Answering queries from customers.
• Liaising internally with other departments to see queries through, ‘start to finish’ for customers.
• Ownership of identified customers, including any incoming complaints.
• Checking of technical information and pricing according to data sheets and costing models.
• Maintain records to the highest standard, whilst processing in line with regulatory and company standards.
• Utilise ‘Customer First’ Values to enhance customer service experience at every opportunity.
• Deal with queries whilst working in a fast-paced environment and working towards departmental KPI’s.
• Report customer or system issues to the Regional Accounts Team Leader in a timely manner.
• Work closely and collaborate with Marketing, Technical Services, Operations and Manufacturing to coordinate and drive activities.
• Point of escalation as customer liaison on behalf of the department/customer.
• Contribute to the continuous business improvement process and to the meeting of business objectives.
• To always be an ambassador for the company, internally and externally.
• Comply with Fatal Risk Standards, Health & Safety Policy, and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and ‘near misses’ in accordance with defined safety procedures.

Purpose of this position

We are seeking a motivated, customer-focused Technical Services Advisor specialising in passive fire protection for cavity barriers and firestops. The successful candidate will be responsible for ensuring that all incoming technical enquiries are dealt with in a timely and professional manner. The role involves assigning caseloads to a team of technical engineers, responding to technical queries over the telephone and via email and logging responses in line with the set process. The role will also be responsible for co-ordinating costing enquiries for bespoke products, which involves reviewing previous technical guidance in order to ensure the manufactured product is in line with the technical guidance provided.

Key responsibilities 

• Review and assess incoming enquiries and assign caseloads to technical engineers in line with the set process and response times.
• Offer technical support over the phone and via email for enquiries that fall within the required competency level on the company SKEB matrix.
• Maintain appropriate records in the CRM system in line with the technical process.
• Build relationships with stakeholders and team members.
• Utilise key performance indicators (KPIs) to measure the level of service provided and response times to customer.
• Assist with recording data and additional tasks with team leader when required.
• Carry out reviews into technical involvement on projects as and when required. Put together project timelines and brief summaries of technical involvement. Pull reports from within the system for legacy data to support.
• Take responsibility for the co-ordination of the internal bespoke product ordering process – reviewing previous technical feedback and ensuring that the product being ordered is in line with the technical solution we have given advice on.
• Learn other departmental processes to assist with team capacity when required.
• Other duties as required by the business.

Qualifications 

• Construction / façade product experience (desirable)
• Passive fire protection experience (desirable)

Job Function Technical Knowledge and Skills 

• Experience in passive fire protection systems (desirable)
• Willingness and drive to achieve further qualifications whilst in the role, such as ASFP level 2 in Passive Fire Protection.
• Experience within a customer focused environment offering product and service advice
• Strong admin skills with proven previous experience
• Excellent communication and interpersonal skills to interact effectively with team members and stakeholders
• Ability to communicate professionally, both written and verbally
• Problem solving skills
• Flexibility to adapt to changes

Personal Attributes 

Customer Focused: maintain a customer-focused mindset, with the ability to consider the needs and expectations of customers. Build and maintain relationships.

A confident communicator who can liaise comfortably and precisely with fellow team members and customers on Siderise products and services

Organisational skills: encompass the ability to effectively manage and prioritise tasks, time, and resources, organising your own workload as well as the caseload of the engineering team.

Attention to detail: detail oriented, ensure enquiries are clearly understood and processed accordingly.

Quality Focused: a commitment to delivering a high standard of service. Strive for excellence and continuously seek out ways to enhance the overall service offering with a continuous improvement mindset

Problem Solving orientation: approach challenges with a solution-focused mindset.

Initiative: ability to assess independently and take action to ensure the workload of the team is managed successfully without awaiting instruction.

Purpose of this position

We are seeking a proficient and driven Technical Services Engineer with experience in passive fire protection, specifically focused on cavity barriers within building facades. As a Technical Services Engineer, you will be responsible for responding to technical enquires from both internal and external stakeholders regarding the design, installation and performance of Siderise passive fire protection systems  

Key responsibilities 

• Provide Timely and accurate technical support to internal teams and external stakeholders on passive fire protection cavity barriers and firestops with a primary focus on building envelope.
• Collaborate with project management teams to address technical queries and provide solutions aligned to the project requirements and product specification.
• Analysis of technical specifications, drawings, project plans to advise on best product selection, standards and regulations.
• Record technical enquires and responses in our in-house CRM system.
• Stay current with industry standards and regulations related to passive fire protection of the building envelope and integrate this knowledge into technical support activities.

Qualifications 

• Experience in a technical role, preferably passive fire protection.
• Experience in technical writing, including the creation of technical reports.
• Construction background

Job Function Technical Knowledge and Skills 

• Excellent communication skills, both written and verbal with the ability to convey technical information to diverse audiences.
• Strong problem-solving skills with the ability to interpret technical drawings and specifications.

Personal Attributes 

• Exceptional communicator – Ability to communicate effectively with internal teams, customers, and other stakeholders, demonstrating clarity and precision in both written and verbal communication.
• Detail-oriented – A meticulous approach to reviewing project specifications, drawings, and technical information.
• Proactive – providing proactive technical support and contributing to the continuous improvements of processes.
• Team player – demonstrated ability to work collaboratively within cross-functional teams fostering a positive and cooperative working environment.
• Adaptability – Capable of adapting to evolving project requirements, industry standards and technological advancements in passive fire protection.
• Customer focus – A customer-centric mindset with a commitment to delivering high quality technical support and solutions that meet or exceed customer expectations.
• Time Management – Effective organisational and time management skills, with the ability to manage priorities and deadlines.
• Continuous Learning – Seeks opportunities for development and actively participating in relevant training and education.