Coronavirus Update (09/04/2020)

Dear Customer,

Further to our announcement regarding our suspension of all manufacturing operations from 24th March 2020, I would like to give you an update regarding our position in relation to the Coronavirus pandemic.

We continue to monitor advice from the government to keep our employees and customers safe. We are all aware that construction has been highlighted by the government as a sector that is crucial to the economy of the UK and that a number of projects are considered to be essential services. We are also mindful that our products play an important role in the supply chain and fulfilment of these works.

Even so, we remain committed to prioritising the safeguarding of our staff in accordance with all guidelines and safe working practices. To that end, we continue to trial several robust initiatives in readiness for a phased return to physical manufacturing. These are consistent with mandated operational and social distancing requirements (which currently have legal status in Wales).

We are targeting a restart to our operations during the w/c 20th April 2020 – but it must be stressed that initially this will be at a reduced scale and may not apply to all products across the ranges.

In terms of managing expectations relating to product availability and supply, please contact the Customer Services team. We are looking to prioritise supply to support projects deemed ‘essential’ in the frontline effort to combat the Coronavirus pandemic.

We will continue to update you regarding the gradual increase in capacity and product availability in due course. Thank you for your continued co-operation and support at this challenging time.

We will review further Government guidance as it emerges, and we will continue to provide regular updates to our customers, extended stakeholders, suppliers and staff. Please be assured that we are pursuing everything possible to be able to fulfil the essential services that we provide to our customers – safely.

Please contact the relevant department via email during this period:

Customer Services : Product availability / pricing
customer.service@siderise.com

Commercial : Project support
externalsales@siderise.com

Technical Services : Technical support / specification
technical@siderise.com

Finance : Purchase / sales ledger
accounts@siderise.com

I would like to reiterate my message to keep safe and that we will come out of this together.

Best Regards

Tony James
Siderise Group CEO